Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: £50,000-£55,000 per annum
An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.
Benefits:
- Competitive base salary with performance-related bonuses
- Comprehensive training and support provided
- Clear progression pathway to business ownership
The Requirements:
- Previous experience in a management role is desirable
- Strong leadership and organisational capabilities
- Sales-focused with commercial acumen and excellent interpersonal skills
- Financial understanding including P&L and reporting
- Proficient in Microsoft Office and CRM systems
- Valid UK driving licence
The Role:
- Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
- Lead and support a small team including sales consultants and operational staff
- Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
- Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
- Prepare in-home quotations and close sales effectively, following up with potential customers as needed
- Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
- Maintain showroom presentation to reflect the latest design trends and product innovations
- Organise local marketing initiatives including events and community engagement
- Act as a keyholder and manage opening and closing duties
- Engage with internal stakeholders including finance, business development, marketing, and HR
- Receive comprehensive training in preparation for potential future franchise ownership
If you’re keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on 01273 063769 between 9.00am – 5.30pm.
