Our client is looking to recruit a Customer Service Executive to join their Shoreham-by-Sea based team.
Responsibilities
- Manage incoming telephone calls & email correspondence from customers
- Identify, investigate, and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the CRM system
- Follow industry & company guidelines in relation to a customers’ contract with the company
- Keep up to date with industry regulatory changes
- Keep up to date with any changes the company make to terms and conditions
- Promote the benefits, products and services of other divisions within the Group to existing customers
Essential Skills
- Sincerity, Empathy, Attentive, Confidence, Resourcefulness, Curiosity, Resilience
- Proven track record of delivering a high level of customer care & service
- High standard of phone skills and written communication, including numerical skills
- Problem solving
- Multi-tasking
- Organised and motivated
- Ability to work on their own and within a team environment
- Competent PC skills; email, word, CRM packages
Desired Skills
- Minimum 1 years’ experience within a customer service/support role
- Industry experience desirable not essential
- Excellent telephone manner
- Previous experience investigating service issue complaints
- Ownership of complaint handling cases from start to resolution
Job Title: Customer Service Executive
Location: Shoreham-by-Sea
Salary: £25,000 per annum
Full Time
For more information, please contact Joe Walker at Clearline Recruitment.
