Customer Service Executive


Our client is looking to recruit a Customer Service Executive to join their Shoreham-by-Sea based team.


  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate, and resolve a query, complaint or general enquiry from customers
  • Communicate with customers moving to other providers with the aim to maintain services
  • Meet set targets & expectations for ensuring the best possible customer experience
  • Record and track interactions with customers on the CRM system
  • Follow industry & company guidelines in relation to a customers’ contract with the company
  • Keep up to date with industry regulatory changes
  • Keep up to date with any changes the company make to terms and conditions
  • Promote the benefits, products and services of other divisions within the Group to existing customers

Essential Skills

  • Sincerity, Empathy, Attentive, Confidence, Resourcefulness, Curiosity, Resilience
  • Proven track record of delivering a high level of customer care & service
  • High standard of phone skills and written communication, including numerical skills
  • Problem solving
  • Multi-tasking
  • Organised and motivated
  • Ability to work on their own and within a team environment
  • Competent PC skills; email, word, CRM packages

Desired Skills

  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desirable not essential
  • Excellent telephone manner
  • Previous experience investigating service issue complaints
  • Ownership of complaint handling cases from start to resolution

Job Title: Customer Service Executive

Location: Shoreham-by-Sea

Salary: £25,000 per annum

Full Time

For more information, please contact Joe Walker at Clearline Recruitment.

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